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How must I procedure to collect my tickets reference STTRCD, if the credit card is cancelled?

I paid my tickets with a credit card that is with me, but was canceled by the bank. due an error from the bank. Also I have a substitute card



It will not be possible to collect your tickets if your card has been changed.

If you are in France, go to a station or phone 3635 to cancel booked tickets and get new ones.



But I have the credit card used in the payment and I will bring it with me in the trip. Only it is not working anymore.
I do not live in France, I live in Brasil, South América.
If necessary to cancel booked tickets and get new ones, May I do this by internet ?

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