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Impossible Validate IBAN

Hello my name is Rudy, and I have I problem to insert the code IBAN on G30 online to get my refund. I took the train
PARIS GARE DE LYON > MILANO P GARIBALDI Train n°9251 18/10/2019 and I arrived with 71 minutes delay.
I have the write BIC and the write IBAN that I already checked with my bank and validated on site (IBAN checker) but when I put on site G30 always give the message that my BIC/IBAN is invalid. Its possible enter in contact to help me with this situation.

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