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G30 IBAN valide refusé - International client

Bonjour! I'm Lucas, from Brazil. Pardon me that I'm writing this in English, since I do not speak French.

I'm trying to fill the G30 form with my IBAN and BIC and it seems to be impossible (searching this FAQ, I've noticed lots of people with the same problem).

Me and my family were in train 9591, in February 20th when the ride was cancelled in Strasbourg, and we were put on a bus, which made the journey almost 3 hours longer to my final destination (Friburg im Breisgau) which caused us a lot of trouble with hotel reservations and so on.

I'm looking for a refund for this journey.
Hope you can help me.

My dossier is: QAHVUW

Thanks.

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