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payment issue, how to get money back

Dir sir, I have booked twice on the web of oui.sncf to buy tickets using two different visa card. When I paid, the web shows "Following a technical problem,your order and your payment request have been cancelled.", HOWever, my money of 2*151.4 EUR has been already charged! I have get the charged message from my bank and check the details from my bank. how to get my money back?

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