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I need to cancel and get a refund for my auto train ticket

My car is booked to travel on the Auto Train from Perpignan to Paris on Saturday 19th August however I now need to cancel this ticket and get a refund. I am in France at the moment and so cannot call the customer service number (0844 848 5848) - 0844 numbers do not work from France - I have also tried the 0033 970 60 99 70 customer service number and was given another number for Autotrain in Belgium however they do not speak English and could not help. If you could advise on how I can cancel this ticket and get a refund that would be great. I have a paper ticket with a Tarif Flexi which says I can get a full refund up to 24 hours before travel.

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