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Refund after Montparnasse Fire

I have 12 tickets bought for 28/7 from Montparnasse to L’Aigle, 4 tickets, and 8 from Versailles to L’Aigle. The trains never ran because of the huge fire they had at Montparnasse.
When I try and scan them for a refund , the site tells me no booking can be traced. So form G30 is useless to me.

When I put in the booking reference, same thing. I have now returned to South Africa. How do I get a refund now? Either a web method, or even a postal address I can submit my claim to.
Please help I can’t seem to find a solution. I’d really appreciate it!!