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AN HSI CHEN
AN HSI CHEN

The reimbursement of ticket due to strike at 6/30

Bonjour,
I would like to ask the reimbursement of the ticket in 6/30. I'vd canceled my ticket at that moment and rebook the ticket again, but till now I haven't gotten the reimbursement. So I feel confused about the reimbursement rule of SNCF, supposedly we can get the reimbursement no matter which kind of ticket if it's canceled by strike.

The information of my ticket:

Référence du dossier : UYYWUE Nom associé : CHEN

30/06/2018
Aller
14h22 GRENOBLE --> 15h46 Via LYON PART DIEU; TER 17624 2e classe 1 Passager

30/06/2018
16h00 Via LYON PART DIEU --> 18h02 CHARLES DE GAULLE 2 TGV; TGV 5192 2e classe 1 Passager

Pleas help and advice for reimbursing.
Regards,
CHEN

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