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Refunding tickets during strikes

Dear All,

I've bought the tickets from Basel SBB to Paris Gare De Lyon for 02.06.2018 for train 9216. But due to the strikes that day this train was cancelled. I was informed from SNCF - La Garantie Voyage that I can exchange the tickets without extra charges on the train 9218. I've changed the tickets to tha train 9218 but paid 58 euro although I choose the same price and type of tickets. As I understood I can refund money, but I still didn't receive them. Could you please clarify my situation.

Thank you in advance!

Please let me know if there is any information you need.

Sincerely yours,
Olesya Semivrazhskaya

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