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About ticket refund


I book the ticket from Grenoble to Arles 5:05PM today with the connection at Valence ville. But it was cancelled. I went to the Grenoble station today and was asked to buy a new ticket and I paid another 38.9 euro. I need to get the refund of the ticket (Booking reference VV5PIJ, Booking name GUO) and the staff at the station said them can't help me.

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