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Klimis Ioannou
Klimis Ioannou

Dossier number for refund due to strike

On 11 April I booked a return ticket online for 14 April (Booking reference: UP937E). On 14 April (only 3 days later!) I went to the station to learn that due to strike I could not travel. I asked how I can be refunded and was told to search the internet. I found nothing and returned back to ask, so I was given a small paper with a site. This site asks for a dossier number which I do not have. Please help me get my money back. Thank you.


Klimis Ioannou
Klimis Ioannou

Not possible to post complaint in the suggested link.
Please advise how to get refunded the amount paid.