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Klimis Ioannou
Klimis Ioannou

Dossier number for refund due to strike

On 11 April I booked a return ticket online for 14 April (Booking reference: UP937E). On 14 April (only 3 days later!) I went to the station to learn that due to strike I could not travel. I asked how I can be refunded and was told to search the internet. I found nothing and returned back to ask, so I was given a small paper with a site. This site asks for a dossier number which I do not have. Please help me get my money back. Thank you.

Réponses

michael P.
michael P.

Bonjour,

If your train is OUIGO : https://www.ouigo.com/contact

Cordialement

Klimis Ioannou
Klimis Ioannou

Hello,
Not possible to post complaint in the suggested link.
Please advise how to get refunded the amount paid.