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Anamaria Elek
Anamaria Elek

Refund TER ticket

Recently I booked a ticket for a TER train from Rouen to Paris, but it was later cancelled due to general strikes. I would like to get a refund for my ticket, but the online instructions on how to do this were scarce. I’m referring to the following paragraph on the SNCF website:
“For occasional customers who wish to cancel their trip due to disruptions in the transportation plan, all tickets are refundable free of charge up to 61 days after the date of validity of the ticket. The tickets are refundable at ticket offices. Digital tickets are refundable via the TER websites.”
However, I did not manage to find the application form to request the refund of my ticket:
Booking reference: UQ7QGC
Name associated : ELEK
I appreciate any assistance or directions you can provide.
Anamaria Elek


Kathleen Harris
Kathleen Harris

I wish to claim a refund for tickets from a cancelled train journey from Le Harve to St Lazare in Paris, due to a strike. How do I do this?

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