Questions & Réponses

Posez ici toutes vos questions et obtenez rapidement des réponses de notre part ou de la communauté.

Votre question ou un mot-clé

Question en attente de réponse

Shuhei Yoshida
Shuhei Yoshida

Immediate refund request

Since my train from Brussels to Lyon was canceled due to strike, would like you to give me refund. Details are as follows,

Reference:SJKEIC
Surname:YOSHIDA
Type of ticket: round trip(TGV9810 14th Apr, TGV9864 15th Apr)
Price:185euro

I have tried to request through “my journey” as mentioned on Oui.sncf’s instruction on line, but nothing was found to proceed refund.
Besides, though only outbound trip was canceled , I request full refund for return trip as well, because I couldn’t arrive at Lyon and couldn’t take return trail.
Thank you for your prompt reply and refund.

Aucune réponse