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I want to refund money to use unnecessary.

Hello. My name is Yeongwoo Ko. 12/01/2018 . 07 : 23, I plan to ride train 'SN 09203' to go Basel and transfer to go Interaken west 12/01/2018, 11:59. Before the train leaves, we lost our bags. However, Lyon train police catches thieves. We had to unload train to get bag, Lyon SNCF office give next train ticket to go Basel. 12/01/2018 10:23. But, they didn't give transfer ticket to Interaken west. Then i asked question twice 'We can go Interaken west to use this ticket?'. They said 'Yes'. I believed them. However, basel station office said "You can't go Interaken west to use this ticket." Enfin, we had to buy ticket from Basel to Interaken west. I paid 122CHF because of office's mistake. I want to get 122 CHF.

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