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Request of Refund

We reserved the TGV tickets to Strasbourg from Interlaken West, but when booking ticket, only one choice we choosed 'send home'. But we can`t take the ticket because we are in trip. Instead of tickets, we board train with all relevant information(booking person`s name, cards, book number, and scheduled information). But station employees can`t check my booking log. So they said we have to make a ticket in train. And we buy it. Station employee said we can refund to online website our reserved ticket, because it wasn`t used. So Reference : SOYBIJ and Name associated : KIM DONGHAK. I purchased this ticket on 30/11/2017. This ticket time schedule is 04/01/2018 09:05 am. Check it please.

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