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Refund for ticket

I bought 1 euro ticket, during the trip one worker asked me for my ticket, I showed my ticket on my phone and gave my passport to confirm its me. He said that I have to give printed version of ticket ( When I asked at departure point (Montpellier) information office told me you don't need to print it) otherwise I will take your passport and call police, because of I can't do anything without my passport I paid 50€. I said 10 times I have ticket and showed my ticket but he didn't listened and he was rude against me. How can I get my refund? I'm a student and it's big money for me.

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