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Hyejeon Lee
Hyejeon Lee

Claim due to disruption (Delay)

Hello.
Our reference number was UBXOAA. I and my husband were heading from Paris Gare Lyon to Basel SBB through TGV LYRIA. It was delayed about two hours due to disruption and made our schedule delayed whole day schedule. It was unable to submit online claim through website. Alternatively, I would mail G30 in order to submit claim instead. However, I do not live in Europe but in USA. Should I fill in US address? How would SNCF refund? Would you refund the original payment of Visa Credit Card that I originally paid? Should I attach credit card information with G30? Please advise.

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