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reimbursement of 15 euros

Hi,

I had ordered the Carte Jeune (reference no: UEBTVJ) on 27th November 2017 was to be sent by post but I did not receive it for my trip to Luxembourg (Reference no: UDONIN). Thus I had to get a duplicate Carte Jeune from the SNCF counter at Gare De L'est issued to commence my trip.

At the SNCF counter, the customer service officer told me to mail on SNCF reimbursement to avail the 15 euros I spent on getting the duplicate card as I did not get my card by post.

Request you to reimburse 15 euros in my account for this reason. Looking forward to your reply.

Thank you in advance,
Regards,
Mitali Shah

Réponses

michael P.
michael P.

Bonjour,

You can send your claim to customer service http://www.sncf.com/fr/services/service-client/formulaire...

Cordialement.