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No reservation but paid by Internet

I bought 3 tickets on October 26:

1.Paris - Strasbourg
Direct "ouigo" 10euro
2.Strasbourg - Colmar
6.30 euro
3.Colmar - Munich
40.80 euro

Total:57.1

Just after I paid,a dialogue box popped-up, reminding me something wrong with my reservation.

But I was indeed deducted by 47.1 euro, and received NONE of the three tickets. I have the receipt of my payment.

I think there might be something wrong with the ouigo because I was charged by 47.1 instead of 57.1. But at least I am able to get the latter two tickets...Now I just want my money back, could someone here help me out?

Thanks a lot !

Réponses

michael P.
michael P.

Bonjour,

If you booked with voyages-sncf.com, contact :

09 70 60 99 60
Service gratuit + prix appel
Du lundi au samedi de 8h à 20h, dimanche et jours fériés de 10h à 20h (hors 1er janvier et 1er mai)

Cordialement