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TGV 9580 - défaut = remboursement?

We have booked two tickets for the TGV 9580 from Francfort to Marseille on the 7th September 2017. Because of the problem with a tunnel in Germany, there was no oppertunity to take this train. Instead, we have booked flights. But we have already paied the tickets. The "Deutsche Bahn" has told us that we can let reimbours us at the gare of Marseille. There, they have said that we have to contact this webpage. Now I am lost and want to know who can help us to get back the money for a train which has nomore been offered? Thanks in advance!

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