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XU LIN
XU LIN

Paid twice for the same ticket

Dear SNCF office,
Hello!
I'm a student studying in Milan. I've purchased tickets online at the 11th of June in voyages-sncf.com. It should be from Marseille provence Airport to Avingon centro tickets at the 27th of June. The order reference is QRACRD.
When I arrived Marseille provence Airport to take the ticket, the staff of SNCF office told me that i only ordered but not paid for the tickets. But in the email which i received, it expressed that i already paid the total money on line for the tickets with my card.
Finally i payed twice for the same ticket.
So I want to know how to deal with this problem now?
Please help me. It's my first time to meet this situation, and i really don't know how can i do. Hope your reply.
Thank you,
Best Regards,
Lin Xu

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