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Paid twice for the same ticket

Dear SNCF office,
I'm a student studying in Milan. I've purchased tickets online at the 11th of June in It should be from Marseille provence Airport to Avingon centro tickets at the 27th of June. The order reference is QRACRD.
When I arrived Marseille provence Airport to take the ticket, the staff of SNCF office told me that i only ordered but not paid for the tickets. But in the email which i received, it expressed that i already paid the total money on line for the tickets with my card.
Finally i payed twice for the same ticket.
So I want to know how to deal with this problem now?
Please help me. It's my first time to meet this situation, and i really don't know how can i do. Hope your reply.
Thank you,
Best Regards,
Lin Xu

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