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Refund for tickets

Hi, I hope you can help. Myself and 3 friend where travelling from Marne La Val Ches on 24th January at 18:52 but our train was delayed and we ended up getting a taxi from the train station to the airport, other wise we where going to miss our flight. I am wanting to get a refund please for our train tickets that we didn't use, due to your trains being delayed. how can i do this?? I have been trying to contact via the phone, email and have been given the run around for 4 hours now. We have been give 4 wrong numbers and been sent to 3 different departments to email and no one will help us. many thanks

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