You expect me to print out and fill in 2 pages of forms, put them in an envelope, go to a post office, mail them to France, and hope for a response someday? YOUR web site committed an error, charging my credit card 262.00 euros and not providing tickets or even a reference number. This is YOUR responsibility. How can you justify making me go to so much trouble, to request that you correct your error and return the money you took from me? This is criminal. Please inform me of a faster and more secure way to submit the request.