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Sieczkowski Piotr
Sieczkowski Piotr

Reimbursement of costs of missing flight due to train delay

Dear SNCF,

On 6/10/2016 I experienced a 2,5h delay of a train no 9836 from Lille to Paris CDG Airport. The train was late due to technical reasons. Unfortunately due to the delay I missed my flight back home, which was the last one on that day. This forced me and my company to book a new ticket and a night stay in the hotel at the airport. .

I'm seeking now information on how to reimburse these costs, in particular all the technical modalities e.g. what documents do I need to send and by what means etc.?

Regards,
Piotr

Hello Piotr,

You need to make a claim on the Sncf website.
http://www.sncf.com/en/services/customer-service/claim-form

You can translate the SNCF.com website in english for more help, at the top right of the site. Then go to Customer relations / our commitments / After sales service / Claims / via internet / TGV Intercites : click here / at the bottom of the page you fill your name and reference dossier voyage.

Best regards

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