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Hello, I need to ask for a reimbursement of 2 tickets from Paris to Turin which was 3 hrs late.

Hello, I need to ask for a reimbursement of 2 tickets from Paris to Turin which was 3 hrs late. I sent an email and they said I should call the international (French) number. I am in Italy. From skype it's really expensive. Is there anything I can do? Thank you

Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF
Equipe

Hello,

You need to make a claim on the Sncf website.
http://www.sncf.com/en/services/customer-service/claim-form

You can translate the SNCF.com website in english for more help, at the top right of the site. Then go to Customer relations / our commitments / After sales service / Claims / via internet / TGV Intercites : click here / at the bottom of the page you fill your name and reference dossier voyage.

Best regards

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