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Compensation- 5hrs delay

Bonjour! I cannot speak French, so I will just write in English.

I took TGV train on 17th of October at 19:09, and the train number was TGV9785, it was from Paris Gare de Lyon to Geneve.

It was delayed more than 5 hours and I want to ask you about the compensation. They gave me some letter to write, but I prefer to contact via email.

I'd like to get my compensation paid back into my bank account.
In this case what should I do?

Also, I booked this ticket from SBB, so I cannot find my 'Référence Dossier Voyage' from my ticket.

Please tell me what to do.

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For international trains, compensation is to be claimed to the agency or company having sold the ticket : SBB who delivered your travel references.



Then why SNCF gave me a compensation letter to write?

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