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TAEHOON
TAEHOON

Hello~~~ I want a refund!!

I made a reservation 28/09/2016 at 05h59.
Reference : TOCLNG
Name : AN

I lost my credit card in Paris.
?So I bought a new train ticket.
?I did not use the train ticket. so i want a refund.
My credit card number at the time of booking.
credit number : 5107 3735 0606 0054
name : TAE HOON AN
month/year : 09/19
MasterCard
This is my credit card information.

Booking information

Thursday 13 October

09h15 PARIS GARE DE LYON ----- TGV Lyria 9765 2e class
12h16 GENEVA CORNAVIN

13h00 GENEVA CORNAVIN ----- Train 1821 2e class
15h24 VISP

15h41 VISP ----- Train 347 2e class
16h50 ZERMATT

I want a refund.!!!

Hello Taehoon,

You need to make a claim on the Sncf website.
http://www.sncf.com/en/services/customer-service/claim-form

You can translate the SNCF.com website in english for more help, at the top right of the site. Then go to Customer relations / our commitments / After sales service / Claims / via internet / TGV Intercites : click here / at the bottom of the page you fill your name and reference dossier voyage.

Best regards

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TAEHOON
TAEHOON

please... help....
I don't speak English very well...
i want refund...
please explained in detail.

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