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Refund my train ticket

I tried to book a train ticket to Saint Jean Pied de Port from Paris on 6th SEP. (7h28)
But I got a technical error in website. So I could not to pay it. However I got a mail from my credit card company. It was paid 10.1EUR. even twice!
I sent a document of my credit card company to you using facebook message. I want to refund it. Could you check it for me as soon possible?

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