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refund tickets due to delay

Good day,

Last saturday, august 6th me and my daughter travelled from Saint Rafael to Paris Lyon.
Our train was delayed by more than 10 minutes.
We missed the connection to Rotterdam from Gare du Nord. Ourd tickets, I booked them 3 month in advance, were first class.
We were not helped at all in our further transportation, we were send all over the station and outside with lots of luggage.
We were not allowed to enter the next train on de tickets we had, despite that there was empty space in 1st class.
We had to buy very expensive new second class tickets to get home.
I would like you to refund those tickets that cost us 120 euro a person.


There is no connection rule between differents stations in Paris especially between two differents carriers.

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