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Toshimichi Omori
Toshimichi Omori

TGV tickets refund

Hello, I had a trouble and we couldn't get on the train at Geneve on 17July. I tried to manage our TGV reservation (PNR: QEURNF Lyon-Aix TGV 17/07 16h06)though internet but the SNCF web service didn't work properly - neither change the train nor cancel it. I had to buy additional tow tickets at Geneve SBB office (PNR:QINCMK: Lyon to Aix TGV). Could you manage to refund of these tickets that have never used? I had the evidence photo that can show the SNCF online service didn't accept my booking number before departure. SNCF officer at the Aix-en-Provence station suggested me to ask for reimbursement through this page.