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Question en attente de réponse

How to cancel a booking made online?

I tried to book a ticket today with my credit card. But I received a message that it was not possible to verify my card credit. I tried again and got the same message. However I received two e-mails from my credit card company saying that the payments were approved. How can I cancel these payments?

Réponses

Pierre
Pierre

To give you a reasonable answer, two informations would be necessary :

  • what type of ticket did you buy ? Is it a ticket for a travel inside France or an international ticket ? Are you sure you rate is refundable ?
  • on which website did you book your ticket ?

I would expect you to receive not only a message from your card company, but also a message from the travel agent which confirms your booking. Are you sure the payment was effective ? Could not "approved" simply mean that it was allowed, but not that it was fully completed ?

Anyway, on any reasonable travel agent website, there is an easily found page containing a portfolio of the tickets you bought. Did you visit such a web page ?

The ticket was from Strasbourg to Paris and I tried to book it via the SNCF site. However, according to the SNCF site, my card was not accepted. So I tried again and got the same message. After that I gave up.
A few minutes later my credit card company sent me two e-mails, one for each transaction, saying that the value was charged (150 euros for each transaction, a total of 300 euros).
I tired to check SNCF website but there is nothing about my tickets.

Bonjour,
SNCF does not sell tickets online. This activity is only managed by online travel agencies. Voyages-sncf.com is one of them. Contact it to solve your problem.
Cordialement

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