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train cancellation in the middle of the way

On Nov4th we (3 adults and my daughter 2 years old) took the train from Paris to Beauvais, in the middle of the way the train stopped to work and we were asked to leave the train. We needed to take a flight in Beauvais airport and we needed to find a way by ourselves to take a Taxi.

For more that 1 hour we were left in the street with no information or indications. We're living in Milan and we expect and claim to have the refund of our train tickets and the taxi expenses. Please send me indications and the guarantee to be refund about this issue. I don't intend to expend any more for this if I don't have the guarantee to be refunded.

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