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Question en attente de réponse

How must I procedure to collect my tickets reference STTRCD, if the credit card is cancelled?

I paid my tickets with a credit card that is with me, but was canceled by the bank. due an error from the bank. Also I have a substitute card

Vicente Menta
Vicente Menta

Réponses

michael P.
michael P.

Bonjour,

It will not be possible to collect your tickets if your card has been changed.

If you are in France, go to a station or phone 3635 to cancel booked tickets and get new ones.

Cordialement.

Vicente Menta
Vicente Menta

But I have the credit card used in the payment and I will bring it with me in the trip. Only it is not working anymore.
I do not live in France, I live in Brasil, South América.
If necessary to cancel booked tickets and get new ones, May I do this by internet ?

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