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Obtaining a sinistre

We've been trying since 4 June to obtain the sinistre for a cancelled journey. After many abortive phone calls, we were told to send the tickets to Service Relation Client. I sent them off on 8 July with a covering letter explaining the circumstances. After hearing nothing, I sent a copy on 31 July, but have still had no reply. We paid extra for cancellation insurance, but cannot get our money back. How do I get a response from SNCF?

Marjolaine de l'équipe SNCF
Marjolaine de l'équipe SNCF
Equipe

Hello Sarah,

Your claim as been treated the 18th of august, file number : 8327794.
A refund has been made on your bank account. This represents a full refund of the value of your tickets. This amount will be available in your account within about 20 days; this is the time required by the banking system.

Best regards

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Bonjour,

To obtain refund of a flex ticket sncf, you have to contact service client SNCF - 62973 Arras cedex 9. Answer will arrive in two or three months.

To obtain refund from assurance annulation (no-flex prem's tickets), you have to contact europ assistance :

http://www.voyages-sncf.com/ext/transac/assurance/europe-...

https://sinistre.europ-assistance.fr/voyages-sncf

Cordialement

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