Questions & Réponses

Billets, trajets, services voyageurs, trains, autocars, tarifs et cartes ou encore échange et remboursement : posez ici toutes vos questions et obtenez rapidement des réponses de notre part ou de la communauté.

Cette question a été résolue

Name changing in Booked ticket

I booked tgv tickets for paris to lyon in 7/19, but I have problem in name. I wrote my friend's wrong name(different with her passport name). Could I change her ticket name now?

Kim Yeonjin Kim Yeonjin
Kim Yeonjin Kim Yeonjin
Thomas de l'Equipe SNCF
Thomas de l'Equipe SNCF
Equipe

Dear Sirs,

If your booking was an e-ticket (e-billet), we can't change the name on the reservation which means you have to cancel the booking and make a new one. But before doing that, please make sure that the booking you've made is refundable without any penalties.
If your booking is a ticket that you have to withdraw at the desk or at the self-use machine with your credit card, in that case, the name of the reservation does not matter.

Best regards.

Satisfait de cette réponse ?

Oui (0)

Non (0)

0% des internautes ont trouvé cette réponse utile

Autres réponses

Bonjour,

The name is not important on ordinary tickets to be printed at a station.

e_tickets must present real name. Being not changeable, they are to be canceled and new ones booked.

If you booked on voyages-sncf.com, mail your question to :

http://aide.voyages-sncf.com/contactez-nous/email

Sincerely,

Vous utilisez un navigateur dépassé

Pour une meilleure expérience du web, prenez le temps de mettre votre navigateur à jour ou de télécharger un navigateur plus moderne.

Voir le haut de la page