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Question en attente de réponse

pay twice for a single journey

Recently I booked a ticket from Paris back to Germany, and it was a ticket that I need to go to an automatic ticket machine in Paris station to print the ticket out. At that time, I didn't know I have to print the ticket out. So in the train(TGV), I was asked to pay for the ride(about 102 Euro). But when I check my bank account, I found out that I already paid the ticket when I booked it before(about 83 Euro). It means that I pay twice for a single journey. I think it's more reasonable to pay only once. Is it possible to take the 83Euro(this is the payment I paid on the internet before) back?
p.s. I still have the ticket(or certificate)for these two payments. If you need them, I can send them to you.

Réponses

michael P.
michael P.

Did you contact Customer service of voyages-sncf.com ?

http://aide.voyages-sncf.com/contactez-nous/email

Regards

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