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How can I be compensated after delay more than 3 hours?

Bonjour. I am not french speaker so I hope you will be able to answer in English. My train was late more than 3 hours on Monday December 1st, number 08747. What I understood I should have right to receive some compensation due to big delay of the train. My departure was 1.December at 17:05 from Paris Montparnass 1-2 to Rennes where I should be at 19:16. Due to some accident on the route the train was redirected to Nantes. We arrived to Rennes after 3 hours 25 min. I received envelope where I should raise the claim. I've checked on your web site http://www.infolignes.fr the number of my train 08747 and there is writtent that the train arrived on time and I have no right to be compensated. I would like to verify this information with you first and obtain confirmation that the information provided on page is wrong and I can be compensated. I am located in Slovakia so once you confirm I will send the envelope from home.Thank you. Best Regards, Silvia

Silvia Skalakova
Silvia Skalakova
Philippe Sterlingot
Philippe Sterlingot

Bonjour,
This delay was due to a suicide. There's no compensation.
Best regards

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