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I can't pay for my Ouigo tickets from Paris to Lyon. The payment page just shows "Now Loading" for a long time.

I can't pay for my Ouigo tickets from Paris to Lyon. The payment page just shows "Now Loading" for a long time and there is no process. I tried to pay for three times and i'm afraid that i would be charged for thrice ! Pls reply asap, thanks. If i'm really charged thrice, how to get the refund ?

ky
ky

Réponses

Hi,

Are you trying to pay from outside France or with a non-French card? If so, Voyages SNCF website usually blocks such payments, you should try buying your ticket through Capitaine Train (prices are exactly the same).

ky
ky

I'm paying in Russia and I've tried Captain Train as well. Captain Train never show Ouigo Ticket, it just shows << Sorry, we could not find Any trains for this day. SNCF and Thalys fares Their release Generally 90 days in advance. >>
So what am I suppose to do now to buy Ouigo ?
And if Voyages SNCF block my payment, does it mean that my credit card is not charged ?
Thx for the reply.

Ouigo does not serve Paris, but Marne la Vallée (in the east suburbs of Paris), did you select Marne la Vallée as a city on Capitaine Train ? Same thing for Lyon : most trains stop at Lyon St-Exupéry (next to Lyon airport), only the last train each day stops at Lyon Part-Dieu or Lyon-Perrache.

If the transaction failed, Voyages SNCF *should* not have charged you.

ky
ky

Thank you so much. Finally I can buy the tickets on Captain Train, I just need to enter the exact station's name. Thanks again :)

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