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unable to draw ticket from machine?

I bought two tickets through your website on TGV 9249 for 10 June 2013 (ref: ****************). I found I may not be able to draw tickets from machine because my bank card only has a magetic bar. Can you just issue an e-ticket for me or I can draw the ticket from the service windows at SNCF station, for example: gare de lyon just before the train departure? Thanks.

Wei HUANG
Wei HUANG
Philippe Sterlingot
Philippe Sterlingot

Hello,
Yes, you can retrieve your ticket to the service windows at SNCF station with your credit card. But, be there in advance, it can be crowded.
Regards

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Autres réponses

Hello Wei,

What do you mean by "your website"? SNCF does not sell tickets directly on its website, but travel agencies do so.

If you bought your ticket on the "Voyages SNCF" travel agency, the credit card used for the payment is needed to retrieve the ticket, and it has to have a chip. This travel agency is to me the only one that asks for the credit card to retrieve the ticket.

Unfortunately, the ticket cannot be converted to an e-ticket or retrieved at service windows if you've selected a machine retrieval. The best thing you can do is cancel your current ticket, and book it again with another travel agency: Capitaine Train, Carrefour Voyages, Selectour... When booking with these agencies, you only need your name and booking code to retrieve the tickets at the machines.

michael P.
michael P.

Hi,

Use "contact" on the site http://www.voyages-sncf.com to obtain your tickets by another way.

Yours,

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