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billet n'a pas été utilisé

we are an Italian company called Signal srl, and we are hosting some foreigner customers.
On the 16th of december our guests bought a ticket from Geneve CFF to Milano Centrale, but actually they didn’t take the train and came to Italy in another way.
They still have the ticket with a stamp and a signature of a railway controller which attest that the ticket hasn’t been used.
Is it possible to get a refund of the price they paid? If so, which is the practice to follow to get it?
Thank You very much for your attention
Valentina Diversi

Diversi Valentina
Diversi Valentina

Réponses

Stéphane LEROY
Stéphane LEROY

Hello Valentina

If your customers have choose to use an another to go to Milano, this is their choice.
But after the departure this is not possible to be refund.

Sincerely

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