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Question en attente de réponse

The wrong ticket! we need to change it..Please :(

the 29/09/2012 I have bought two ticket from Paris Montparnasse to Tours Center: unfortunatly I bought the wrong tiket! I bought the ticket for the 14/11 at 13h40 but I need the same ticket for the day before! (13/11). Is it possible to modify my booking?? give me a positive answer please :( Thank you for the help...

Réponses

Mathieu
Mathieu

Hello Rossana,

Check with the travel agency that sold you the ticket. If the ticket was at a "Prem's" fare, it cannot be changed nor refunded. For any other fare, you may be able to change it if you pay the difference with the other fare (or you'll get a refund if the other ticket is cheaper).

Valérie de VSC
Valérie de VSC
Equipe

Hello,

Your tickets are Prem's fares which are non-exchangeable and non-refundable.

If you need to travel on another day, you will have to buy new tickets since the ones you have are only valid for the train/date and time you have booked.

Regards,

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