Questions & Réponses

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Question en attente de réponse

Pourquoi est-ce que vous avez pris mes € en 3 jours,mais pas les redonner 30 jours après l'annulation?ref TUZTUP juste?

Why does it take only 3 days for my money to go but 2 to 3 months to get it back? Why is SNCF so slow here but so fast with the TGV?
I love riding on TGV, but this really gives a bad taste in the aftermath. Why is it like that? It destroys an otherwise brilliant customer experience.

Réponses

Hello Daniel

What type of ticket's have you cancelled?

Sometimes it takes between one and two month to be refund.

But if you have cancelled a ticket prem's you will not be refund

Sincerely

Hello Mrs Leroy and thank you for your quick response. This is the text of the email I got after cancelling:

Dear Mister LANG,
The 06/ 07/ 2012 at 13:21, you have cancelled your train ticket reservations on our site. Please see below for details, :

Reference : TUZ*** Name associated :LANG

Initial price of cancelled tickets 177.00€

Amount refunded 177.00€



Your tickets have been cancelled.
Your bank card, number ######008111427# has been credited.
Transaction n°2700** Merchant identifier: SNCF 05008490**

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