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Refund for missing train because of stolen luggage

We had missed our train to Angouleme from Geneva on Sunday 12-Aug-2012 as our bag was stolen in Geneva Cornavin station. We had to file a police complaint due to which we had to miss our train at 13.42. After filing the police complaint, we purchased new tickets for 16.29 train from Geneva. Please refund the amount for the train that we missed. We will also submit a copy of police complaint and our new tickets bought if required by you. We will be very thankful if you understand our situation and refund the amount. Thanks

Gopalan
Gopalan
Philippe Sterlingot
Philippe Sterlingot

Bonjour,
Unfortunately, we're not responsible of this theft, so no refund will be granted.
Best regards

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