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Question en attente de réponse

Payed twice for the same ticket

On September 19 I travelled with SNCF from Charles de Gaulle TGV to Nancy. When I got to the railway station I could not print my ticket because it was paid for online with a card without PIN code. The SNCF staff could not print the ticket either despite me having the card and my ID. I had to pay for the ticket again. The exact same ticket - same price, same seats, same everything. I was told that I would get a refund when I contact you since one should not have to pay twice.
Reference original reservation TBIFFW and the added payment BE73E4 amount €77
I can send copies via mail.
/Claes Heijbel

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