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How to Claim Compensation

Hello The Reference is SXKEFF
We travelled on 21st Sept to Carcassonne initially on Train 6065 We were instructed to disembark at Valence because there had been vandalism on the line from Narbonne to Carcassonne. We were then sent to Montpellier again to dismbark. Trains were then available to travel to Carcassonne but not until train 9825 at 21.30 arriving in Carcassonne at 23.30. There were about 200 people at Valance who were all trying to get to Carcassonne or Toulouse. Trying to claim on line I get the message Reference or Name not recognised. At no time on this journey was our ticket checked.
The return journey on train 6062 Ref SXKFXL was 35minutes late. Same problem although our ticket was check on the train.

Can you help?

Jean

Jean Dossett
Jean Dossett

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