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I need a refund for undelieverd tickets. Whom do I contact ?

Hello SNCF. In Mid June I bought a return ticket from Milan to Venice and asked that the ticket be delivered to my hotel in Milan. However when I arrived at the hotel 2 weeks the tickets were not delievered while other tickets which I ordered from other merchants were. In the end I had to purchase other tickets so that I could make it to Venice and back. I emailed the company but received no response. I am trying to get a refund of the money I spent to purchase the ticket and I would be grateful for any assitance that you are able to provide with this.