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Not able to print Eurostar tickets bought through your site so I had to buy new tickets

Hi
As discussed on Facebook, please find attached copy of my double online bookings. The original reference via your site are QWTRVW/QWTRKT and my name: CARION.I called your helpdesk on Sunday. They informed me I would be able to print out all my tickets in Brussels midi so I went to Brussels. There they told me that this used to be so but not any more since a few months. As I had Eurostar tickets I also called Eurostar. They cannot find bookings done via your website. The international rail service in Brussels confirmed I would not be able to travel via Eurostar without my tickets so I would have to go to France to print them or buy new tickets, which I did eventually. I was verry disappointed on getting wrong info from your helpdesk in the first place.
Please let me know what to do next.
Thank you for your help.

Kind regards
Leen

Leen Carion
Leen Carion

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