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How can I buy a ticket for my dog?

I bought a ticket to travel from Avignon to Frankfurt am Main. I want to travel with my dog (he weighs 8kg). On your website it says that I have to buy the ticket while booking mine, which I didn't do. I called your number (00 33 8 92 35 35 35) but no one answered. Í would be happy if you could tell me how to buy a ticket for my dog.
I'm in Germany, could I go to a train station buy the ticket there?

Thank you,
Lea Blümel