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How can I get refund for my train ticket

Hello. My name is Xiaofeng Yuan and i want to get refund my tickets.
I bought two train tickets online. One is from Toulouse Matabiau to Barcelona Sants on 12 July, 2017. The other one is from Barcelona Sants to Toulouse Matabiau on 13 July, 2017. But for some reasons I didn't go that day and I had turned in the two tickets at the train station and the staff told me to fill in some form in the website to get my refund. But I didn't see any information about the steps to get my refund. The original e-billet Number of the two tickets are 503887705 and 503887860, and the staff have given me another two number TERXBT and TDOBEG. Can you tell me how to get my refund?
For any question, please contact: yxf80@zju.edu.cn

Yuan Xiaofeng
Yuan Xiaofeng

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