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double charged

i ordered two train tickets to Annecy France from Paris. Somehow in the process I was charged twice for the same tickets. when we went to the station early to straighten it out we were directed to another stations custumer service counter. Due to waiting in lines and having no wifi service in the station we missed our train and again had to purchase more expensive tickets to get where we were going. And we had to go back to the original station to catch our train.looking to get back all original monies from the first set of train tickets and the difference between the tickets we had to buy and the cheaper tickets we could have used.total of 505.91 and 142.07 usd. Is this possible?

Halliday Vicki
Halliday Vicki

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