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Question en attente de réponse

I have a problem about refund application

I has bought tickets on-line by credit card. But I lost my credit card, and in your customer service's suggestion, I bought the new tickets(the same time and seats) by another credit card. So I ask refundable or I'll pay the cost of tickets twice. Thank you.
some information of the tickets were bought on-line by the losted credit card:
I carried out an order on my website on 23/04/2017 at 06h43.
Reference: SKKGUE
Name associated: CHENG

CHENG YIN TU
CHENG YIN TU

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